PRIVACY

qk22 Privacy Policy

Your privacy matters to us. This Privacy Policy explains exactly what personal data qk22 collects when you use our platform, why we collect it, how we store and protect it, who we share it with, and what rights you hold over your own information. We are committed to handling your data with transparency, security, and respect — consistent with the principles of fair and responsible data stewardship.

Effective Date: 1 January 2026 Jurisdiction: Bangladesh SSL Secured Language: English

SSL-Encrypted Storage

All personal data collected by qk22 is stored on servers protected by 256-bit SSL encryption. Data in transit between your browser and our platform is secured at all times.

No Unnecessary Data

qk22 collects only the data required to operate your account, process payments, verify your identity, and improve your experience. We do not collect data for its own sake.

Your Data, Your Control

You have the right to access, correct, and request deletion of your personal data at any time. Requests are handled by our support team within 20 business days BST.

No Data Selling

qk22 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to provide and improve qk22 services.

Transparent Cookie Use

We use essential and analytical cookies to keep your session secure and understand how players use the platform. Our cookie policy is explained in full in the Cookies section below.

Local Payment Privacy

Payment data processed via bKash, Nagad, Rocket, and Bangladeshi bank transfers is handled by those providers under their own privacy frameworks. qk22 stores only transaction references, not raw card or wallet credentials.

Data We Collect

qk22 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from trusted third-party partners such as payment processors and game providers. The categories of data we collect are outlined below.

Data Category	Examples	Collection Method	Required?
Identity Data	Full legal name, date of birth, national ID number, photo ID for KYC	Registration form, KYC submission	Yes — mandatory for account opening and withdrawal
Contact Data	Email address, phone number, residential address (city/district)	Registration form	Yes — required for account communications
Financial Data	bKash / Nagad / Rocket / Upay wallet numbers, bank account details, transaction reference IDs, deposit and withdrawal history	Payment forms, payment processor callbacks	Yes — required to process transactions
Gaming Activity Data	Game history, bet amounts, win/loss records, session durations, responsible gaming tool usage	Platform game logs, session tracking	Yes — required for fair play, dispute resolution, and responsible gaming
Technical Data	IP address, browser type and version, device type and OS, screen resolution, time zone (BST preferred)	Automatic collection via server logs and cookies	Yes — required for security and fraud prevention
Usage Data	Pages visited, links clicked, time on page, navigation paths, search queries within the platform	Analytics cookies, server logs	No — optional analytics; may be opted out via cookie settings
Communications Data	Support ticket content, live chat transcripts, emails sent to [email protected]	Support channels	Only when you contact us
Promotional Data	Bonus claim history, promotional opt-in preferences, referral codes used	Promotional participation	Only when you participate in promotions

qk22 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond the identity verification photographs required for KYC purposes. If you provide any such information voluntarily through support communications, it will be treated with the highest level of confidentiality.

We do not knowingly collect data from individuals under the age of 18. If we determine that a registered user is under 18, we will immediately suspend the account, delete the associated personal data, and return any deposits net of any withdrawals already processed.

How We Use Your Data

qk22 uses the personal data we collect only for legitimate, specified purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The table below maps each purpose to the data categories used and the lawful basis for that processing.

Account creation and management: We use your identity and contact data to create, maintain, and secure your qk22 account. This is a contractual necessity — without it, we cannot provide the service.
Payment processing: Financial data is used exclusively to process deposits and withdrawals via your chosen Bangladeshi payment channel (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard). We retain transaction records as required for anti-money laundering (AML) compliance.
Identity verification (KYC): We use identity and contact data to verify that you are who you claim to be and that you meet the 18+ age requirement. KYC data is also used to comply with AML and fraud prevention obligations.
Service delivery and gameplay: Gaming activity data is used to deliver game results, settle bets, calculate bonuses, apply wagering requirement progress, and provide accurate account statements.
Responsible gaming: Gaming activity and session data is used to monitor for signs of problem gambling behaviour, apply any self-imposed limits you have set, and proactively reach out if our responsible gaming algorithms flag unusual patterns.
Fraud prevention and security: Technical data including IP address, device fingerprint, and login behaviour is analysed to detect and prevent fraudulent access, account takeovers, bonus abuse, and multi-accounting.
Customer support: Communications data is used to respond to your support queries, resolve disputes, and improve the quality of our support service.
Platform improvement: Anonymised and aggregated usage data is used to understand how players navigate the qk22 platform, identify usability issues, and prioritise new features. This data does not identify you individually.
Marketing communications: If you have opted in to receive promotional communications, we will use your email address and promotional preferences to send you offers, bonus notifications, and updates about new games or BPL betting markets. You may opt out at any time by contacting [email protected] or adjusting your account notification settings.
Legal compliance: In certain circumstances, we are required by law to process and disclose personal data — for example, in response to a lawful request from Bangladeshi law enforcement or a court order. In such cases, we will process only the data strictly required by the legal obligation.

No Automated Decisions With Legal Effect: qk22 does not use fully automated decision-making processes that produce legal or similarly significant effects on players without human review. Our fraud and AML systems may flag accounts automatically, but all final decisions regarding account suspension, withdrawal holds, or permanent closure are reviewed by a human member of our risk and compliance team.

Data Sharing & Third Parties

qk22 does not sell, rent, or trade your personal data to any third party for commercial gain. We share data only where necessary to deliver our services, comply with legal obligations, or protect the security of the platform. The third parties with whom we may share your data are described below.

Payment processors: To facilitate deposits and withdrawals, we share the minimum necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers operate under their own privacy policies and are subject to applicable financial data protection regulations.
Game providers: To deliver games from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, we share a pseudonymous player identifier and relevant gaming session parameters with those providers. We do not share your full name, email address, or payment details with game studios.
Identity verification services: During the KYC process, identity documents and selfies may be processed by a trusted third-party identity verification partner. Such partners are contractually bound to use your data solely for verification purposes and to delete it after the verification process is complete.
Analytics providers: Anonymised and aggregated usage data may be shared with web analytics services to help us understand platform performance. No personally identifiable information is included in these data transfers.
Legal authorities: We will disclose personal data to Bangladeshi law enforcement agencies, courts, or regulatory bodies when required to do so by a valid legal order, court subpoena, or regulatory directive. We will notify you of such disclosure where we are legally permitted to do so.
Business transfers: In the event that qk22 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it, at least 30 days in advance.

All third-party partners with whom qk22 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with qk22's instructions and applicable data protection principles.

International Data Transfers: Some of our third-party partners — particularly global game providers and payment networks — may process data in countries outside Bangladesh. Where such transfers occur, qk22 ensures that adequate contractual safeguards are in place and that the receiving party maintains data protection standards equivalent to those applied within Bangladesh.

Cookies & Tracking Technologies

qk22 uses cookies and similar browser-based tracking technologies to keep your session secure, remember your preferences, measure platform performance, and deliver a consistent experience across visits. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Cookie Type	Purpose	Duration	Can Be Disabled?
Strictly Necessary	Session authentication, CSRF protection, login state, account security tokens	Session / up to 24 hours	No — disabling these will break core platform functionality
Functional	Remembering your language preference, game lobby layout, and notification settings	Up to 90 days	Yes — optional; disabling resets preferences on each visit
Analytical	Tracking page views, session duration, and navigation paths to improve platform usability	Up to 12 months	Yes — can be opted out; data is anonymised before storage
Fraud Prevention	Device fingerprinting, IP risk scoring, detecting multiple account attempts	Up to 12 months	No — these are required for platform security and AML compliance

qk22 does not use advertising cookies or third-party retargeting pixels. We do not allow external ad networks to place cookies on the qk22 platform. This means your browsing behaviour on qk22 is not used to serve you targeted advertisements on other websites.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may impair certain platform features. For guidance on cookie management in your specific browser, consult the browser's official help documentation. Please note that clearing all cookies will log you out of your qk22 account and reset any saved preferences.

qk22 may also use local storage (HTML5 localStorage) and session storage for performance-critical data such as game state continuity and real-time bet slip data. These technologies function similarly to cookies but are managed directly by the browser rather than transmitted with each HTTP request.

Data Retention & Storage

qk22 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods below represent our standard practice.

Active account data: All personal data associated with an active qk22 account is retained for the full duration of your account relationship with us, plus a minimum of 5 years following permanent account closure to meet AML record-keeping obligations.
Financial transaction records: Deposit history, withdrawal records, and payment method identifiers are retained for a minimum of 5 years following each transaction, consistent with standard financial compliance requirements.
KYC documents: Identity verification documents (national ID copies, passport photos, proof of address) are retained for 5 years following account closure. After this period, KYC documents are securely deleted or anonymised.
Gaming activity logs: Game history, bet records, and win/loss data are retained for 3 years following the date of each transaction. Aggregated and anonymised versions of this data may be retained indefinitely for statistical analysis.
Support communications: Support ticket and chat records are retained for 2 years following resolution of the matter, to allow for re-opening of disputes within the standard appeals window.
Marketing opt-in records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of your account plus 2 years, so that we can demonstrate compliance with consent obligations.
Analytical and usage data: Anonymised usage analytics data may be retained indefinitely, as it does not identify any individual player.

At the end of applicable retention periods, personal data is securely destroyed using industry-standard data deletion protocols. Where data is stored on physical media, that media is destroyed in a manner that prevents recovery. Where data is stored electronically, cryptographic erasure and overwriting techniques are applied.

Data Minimisation: qk22 regularly reviews its data holdings and proactively deletes data that is no longer required. We apply the principle of data minimisation — collecting only what is necessary and retaining it for only as long as needed.

Data Security Measures

qk22 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated regularly in line with evolving security standards.

256-bit SSL/TLS encryption: All data transmitted between your browser or device and the qk22 platform is protected by 256-bit SSL/TLS encryption. This ensures that data cannot be intercepted or read by third parties during transmission.
Encrypted data storage: Sensitive personal data — including KYC documents, financial records, and authentication credentials — is stored in encrypted form on our servers. Encryption keys are managed separately from the data they protect.
Access controls: Access to personal data within qk22's systems is strictly limited on a need-to-know basis. Staff members are granted only the minimum level of data access required to perform their job function. All data access is logged and audited.
Password hashing: Player account passwords are never stored in plain text. They are hashed using industry-standard cryptographic algorithms (bcrypt with appropriate cost factor) so that even in the unlikely event of a database breach, your password cannot be recovered.
Two-factor authentication: qk22 offers optional two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to provide an additional layer of protection beyond your password.
Intrusion detection: Our infrastructure is monitored 24 hours a day, 7 days a week by automated intrusion detection systems that flag and respond to anomalous access patterns in real time.
Penetration testing: qk22 commissions regular third-party penetration tests and security audits to identify and remediate vulnerabilities before they can be exploited.
Data breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, qk22 will notify affected players as promptly as possible and take all reasonably practicable steps to contain and remediate the breach.

While qk22 employs robust security measures, no online platform can guarantee absolute protection against all possible threats. You also play an important role in keeping your account secure — please follow the guidance in our Terms & Conditions regarding password management and device security.

Your Privacy Rights

As a qk22 player, you hold a number of rights over your personal data. These rights are outlined below. To exercise any of them, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days BST and respond in full within 20 business days. We may need to verify your identity before processing certain requests.

Right of Access

You may request a copy of all personal data qk22 holds about you, along with information about how it is being processed.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.

Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.

Right to Restrict Processing

You may ask us to pause the processing of your data while a rectification or objection request is being reviewed.

Right to Data Portability

You may request a copy of the personal data you have provided to qk22 in a structured, commonly used, machine-readable format (e.g., CSV or JSON).

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. We will cease all marketing communications promptly upon receiving such a request.

Marketing Opt-Out

You may withdraw your consent to receive promotional emails or SMS notifications at any time by contacting [email protected] or updating your account notification preferences.

Right to Complain

If you believe qk22 has handled your personal data improperly, you have the right to raise a formal complaint with qk22 or with the relevant data protection authority in your jurisdiction.

Please note that some rights are subject to limitations. For example, we cannot erase financial transaction records that we are legally required to retain for AML compliance purposes, nor can we erase data that is necessary to defend a legitimate legal claim. Where a right cannot be exercised in full, we will explain the reason clearly in our response to your request.

qk22 will never charge a fee for handling a standard data rights request. If a request is manifestly unfounded or excessive — particularly if it is repetitive — we reserve the right to charge a reasonable administrative fee or refuse to action it, in which case we will explain our reasoning in writing.

Policy Updates & Contact

qk22 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the Effective Date at the top of this page and, where practicable, notify registered players by email to their registered address at least 7 days before the changes take effect.

Minor updates: Corrections of typographical errors, clarifications of existing practices, or changes that do not alter the substance of how we process your data may be made without advance notice. The Effective Date will still be updated to reflect the revision.
Material updates: Changes that affect the purposes for which we process your data, the third parties with whom we share it, or your rights under this policy constitute material updates and will be communicated in advance as described above.
Continued use: Your continued use of the qk22 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated policy. If you do not accept the revised terms, please discontinue use of the platform and contact us to arrange account closure.
Policy archive: Previous versions of this Privacy Policy are available on request by contacting our support team. We retain a version history for at least 3 years.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about the way your personal data has been handled, please contact us:

Data & Privacy Enquiries: Contact our support team at [email protected] with the subject line "Privacy Enquiry" or "Data Rights Request". Our team is available 24 hours a day, 7 days a week and aims to acknowledge all privacy-related correspondence within 2 business hours during peak BST hours.

For general platform support, gameplay queries, or account assistance, the same address applies. Please see our FAQ page for answers to the most common questions, or visit our Responsible Gaming page if you need support related to gambling behaviour.

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